30 days return and exchange service;
18 months free warranty service;
Providing paid products and services for life
Genius, nearest service
National 24-hour hotline service, responding quickly to customer service needs
During the product warranty period, failures caused by the following reasons will not be covered by the warranty:
1) Product failure caused by the user's incorrect operation in accordance with the "Product Manual";
2) Product damage caused by the product during transportation or intrusion by external force;
3) The user repairs the product or communicates with the manufacturer to repair the product or cause the product to malfunction.
4) The user uses the product beyond the standard scope of the product to cause product failure;
5) Product failure due to poor user environment;
6) Product damage caused by force majeure factors such as earthquakes, fires, lightning strikes, abnormal voltages or other natural disasters;
7) The nameplate, trademark, serial number and other marks on the product are missing, damaged or unrecognizable;
8) Products purchased through informal physical channels, such as products purchased on Taobao, Alibaba and other online platforms.
Adhere to the principle of win-win cooperation and mutual benefit with dealers at all levels, and strive to achieve win-win and long-term common development.
Alpha develops protection policies for dealers' distribution areas, industries, and registered customers.
Alpha and the distributors signed the Alpha brand "Distribution Cooperation Agreement" to protect the rights and interests of both parties in accordance with the agreement.
Provide high performance and high quality alpha products. After providing quality services and technical support.
Provide free systematic training on products and technologies.
Provide professional marketing and development marketing guidance and cooperation.
Regularly release information on Alpha brand news, product advertising, marketing activities, application programs and other information on the Alpha brand official website, self-media, industry mainstream media and other publicity platforms to continuously improve the brand awareness and influence of Alpha.